Web application access

The Central State Information Technology (IT) department has provided specific campus users with special permissions to access critical core systems remotely. This is called VPN access. VPN access must be requested by your supervisor.

VPN is not needed for:

• Outlook (email) 
• Banner Self-Service (faculty, employees)
• SysAid

VPN is only needed for:

• Banner 9 production and test
  • Accounts receivable
  • Advancement
  • Finance, including requisitions and grants
  • Payroll
  • Student information, including Admissions, Registration and Athletics compliance
  • Financial Aid
• Jaguar
• Argos

1. Download and install the VPN application on your computer
   • VPN access requires the application to be installed on your computer
   • If you do not have VPN on a Central State-issued laptop, please use the attached instructions to download and install VPN on your personal computer
2. Connect to the VPN before connecting to Central State applications (e.g., Banner 9)
   • Please ensure that you are connected to the VPN before accessing the above critical systems
   • Connection instructions for both Windows and Mac operating systems are attached to this email
   • You will not be able to use Central State VPN applications without logging into the VPN with your username and password
   • Access your Central State applications
     • Log in to your CSU applications (e.g., Banner 9) using your normal procedure

NOTE: Downloading and installing the VPN software is not a connection to the VPN. You will need to enter your username and password in the VPN application to log in. You will not able to access CSU VPN applications without logging into the VPN first.

• SysAid ticket: Please ensure that you provide your off-campus contact information when submitting a ticket remotely so we can promptly get in touch with you
• CSU Office 365 Suite: Word, Excel, PowerPoint, etc.
  • Outlook (online email)
  • OneDrive (online document storage and sharing)
  • Teams (online team collaboration)
    • Set up Microsoft Teams for Education for classroom use
  • Click here for Office 365 online video training
• BANNER 9 Self-Service (e.g., faculty, employees)
• D2L
• ADManager Self-Service password reset
  • Registration instructions
  • Reset your Central State password

Your supervisor must submit a SysAid ticket requesting VPN access for you.

• BANNER 9 PROD Navigator
• BANNER 9 TEST Navigator
• Argos

Remote assistance is available but must be initiated by Central State IT staff via a SysAid ticket.

• On-campus support
• Off-campus support

Contact information
IT Helpdesk: 937-376-6476
helpdesk@centralstate.edu

Hours of operation: 8:00 a.m. to 6:00 p.m. Monday through Friday